I wrote about lessons from leading in a crisis and situational leadership in early 2019. Reflecting on the key messages from that post, it seems to me that they have stood the test of time and are appropriate for today's coronavirus disruption.
The lessons from past crises during my career that I believe apply today:
Focus on your top priorities
- Your people and clients.
Communicate clearly and forcefully
- There is an insatiable need for information. Otherwise, people make sh1t up.
Be ruthless with your boundaries, don't become distracted
- Everyone will want some of your time - don't let others dictate your schedule.
Use and support your network and the strategic relationships you have cultivated
- Draw upon and help your partners - through network intelligence, we can solve more significant and more complex problems more quickly.
Get happy (quickly) making decisions with incomplete and imperfect data
- And be prepared to change direction as new information comes to light. Try to ignore others who take luxury positions taking cheap shots from the sidelines.
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